Refund Policy

Customers are requested to properly check the above-mentioned products before leaving the store, once the customer leaves the store, these products will not be returned or exchanged due to re-use issues.

Online Orders

We ship our products in perfect conditions, however, if any of the above products get damaged during the shipment, we accept return in that case.

You should notify the company within five days of purchase if your item or package has been damaged, faulty or in any way defective to claim a successful exchange or a refund. Please note, the shipping charges are non-refundable. In addition, the client will pay all the additional shipping charges. All details regarding the defect of the item should be notified to the company. Furthermore, all the package items along with the original packing should be returned in order to successfully claim a refund or an exchange.

Defence Address: Shop No. 2 Ground Floor Plot 44c, Bukhari Commercial Lane 14 Phase 6 DHA, Karachi, 75501

Maskan Branch: Shop No. 9, Main Maskan, Gulshan-e-Iqbal Block 7, Karachi

Refund will be made on the same account that was used to make the payment.

Exchange Policy

If there is no manufacturer defect and the product is functioning properly and you intend to exchange a product you have to notify us within 5 days in order for us to accept the product back and either exchange it with a new product in the same category or give store credit towards any other product. No money will be refunded for products returned without any manufacturer defect. Any additional handling and shipping cost would be customer’s responsibility.

Chase My Cloud will not offer any kind of exchange or refund if:

  • The item has been modified, altered, repaired or serviced by any other company or person instead of us.
  • The item has been physically abused.
  • The item has been used in a manner inconsistent with the usage indicated in the manual.
  • The item has been utilized for any other purpose than that which it is was intended.
  • The item has been damaged during the shipment back to the company.
  • Refund or exchange will not be made if any of the items in the original packing are missing.
  • Items may only be refunded in the same condition as the original purchase.
  • No returns accepted for items exposed to extreme temperatures, water or improper handling.
  • For sanitary reasons, tanks may be returned only for manufacturer defect within 5 days.
  • Returns and exchanges must be in like new condition with original parts/packaging.

Shipping Policy

Chase My Cloud strives to ship every order at the earliest. Normally, it takes about 2 to 3 days for most orders to be delivered, however, we cannot guarantee when your order will be at your doorstep after shipping.

Orders received before 16:30 PST on Monday-Friday will be shipped on the same day. However, all the orders received after 16:30 PST on Monday-Sunday will be shipped next day in the morning. The delivery time for all orders is 1-2 working days. The schedule of shipping can vary during public holidays.

We treat your orders with extreme precautionary measures, but we cannot guarantee that the carrier services will also do the same. Furthermore, we cannot be accountable for any mistakes or errors made by carrier services in delivering your package.

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